Chatham Central School District: Parent Portal FAQ

Getting Started

• How do I get an account?
  Complete a Parent Portal Access Form, also available at any school main office.

• Technical Requirements:
  The District recommends using Safari or Internet Explorer for the best experience.

• Why is an in-person ID check required?
  To comply with privacy laws and ensure only legal guardians access student records, you must show a valid photo ID in person to receive your password.

• When will my account be active?
  New Parent Portal accounts will be active and available for use starting on the first day of the student’s school year. 

• How do I log in?
  Click the PARENT PORTAL icon on the right side of the district homepage. Use your email address and the password provided after your ID check.

Troubleshooting & Management

• Forgotten Passwords: If you forget your password or need technical assistance, please contact your child’s main office for help.

• Multiple Children: You can view information for all your children through a single account.

• Student Access: Elementary students are not permitted to have their own accounts.

• Separate Parent Accounts: Each parent can have a separate account, but a unique email address must be provided for each.

• Updating Information: If your email address changes, please submit a new Parent Portal Access Form to the school.

Portal Information & Features

• Information Available: You can monitor student attendance, report cards, and emergency contact information.

• Teacher Communication: The portal is for viewing records only. To contact teachers, use the email directory on the district website.

Understanding Attendance Codes

• Excused: The district has verified the absence for an approved reason, such as illness.

• Unexcused: The reason is unknown or does not meet district criteria (e.g., a family vacation).